GENERAL
Yes! Behind the Boxwood is a "to-the-trade" purchasing partner with access to thousands of trade exclusive brands.
We don't charge design fees or project minimums and we supply first quality goods at retail pricing.
Use the Boxwood Brand Library to find something you can't live without. Gather all the details (brand, pattern, colorway) and come back to us for samples, pricing, yardage, and customization. It's that easy!
Trim
Trim samples typically come in smaller sizes, often around 2" to 4" in length. These samples are designed to showcase the texture, color, and design of the trim, allowing you to visualize how it will work with other fabrics without needing a large piece. This size also makes it easier to compare different trim options side by side.
Wallpaper
Sample memos for wallpaper are typically larger than fabric samples to better showcase the pattern and design. They often measure around 8" x 10" to 11" x 17". This size allows for a clearer representation of how the wallpaper will look on a larger scale while still being manageable.
All sample memos ship direclty from the manufacturer.
We would be honored. Submit your request and one of our designers will be in touch within 2 business days.
We don't have an order minimum. However, certain manufacturers and certain products have larger minimums as specified on each product page.
Behind the Boxwood processes your payment at the time your order is placed to secure your order with the brand. Behind the Boxwood will notify you if your order is backordered. If a product is backordered, it can be cancelled any time before shipment. Once an order has shipped, it can not be canceled.
A performance fabric is a specialized textile crafted to endure frequent use and facilitate easy maintenance. While highly effective, please note that no fabric is entirely immune to damage or stains.
Yes! Gift cards are delivered via email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees or expiration dates.
Manufacturers may change their prices without notifying Behind the Boxwood.
CUSTOM DRAPES
If you need your order quickly, please contact us and we'll make every effort to meet your deadline. Expedited orders will incur a rush fee.
CUSTOM PILLOWS
If you need your order quickly, please contact us via email at hello@behindtheboxwood.com and we'll make every effort to meet your deadline.
Expedited orders will incur a rush fee.
There are so many beautiful combinations; you really can't go wrong. Check out our throw pillow primer to see some of our favorite set ups.
Still not sure? Our team of talented designers would love to help.
Want to talk it over? Our team of talented designers is always available to help.
Yes, but we recommend using an indoor/outdoor fabric with an indoor/outdoor insert.
SHIPPING
The cost of shipping varies based on the shipment type and location. Sample memos always ship free.
All shipments are FOB warehouse. If your package gets lost in transit we will do everything possible to assist you. We are not responsible for packages once they have left the warehouse.
If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.
We do not deliver to PO Boxes, Army Post Office (APO) addresses, or Fleet Post Office (FPO) addresses. Entering one of these address types will delay your order.
RETURNS
Everything we sell is custom and therefore final sale. Products are non-returnable / non-refundable. We cannot accept exchanges. We strongly encourage you to order a sample memo before purchasing yardage to ensure the product meets your requirements.
The customer has 7 days to inspect the goods and notify Behind the Boxwood of any visible defects or non-conformity. If during the 7 days, the customer does not inform Behind the Boxwood, in writing, of any visible defects or non-conformity, or the customer uses or resells the goods, or the customer fails to inspect the goods, it shall be concluded that the goods delivered were conforming.
Please note that slight color variations may occur between different production runs of the same item. Each dye lot is a unique batch, and even when dyed consecutively, no two batches will be exactly the same. Variations in yarn base or processing can also result in subtle differences in color, making each piece distinct. We cannot be responsible for dyelot variations. We are always happy to check dye lot availability for follow up orders.
We will do everything we can to ensure you are happy with your purchase.
CUSTOMER SERVICE
HERE TO HELP
We are here to help - we love working with you!
Customer service contact: hello@behindtheboxwood.com
Customer service house: M - F, 10AM CST - 4PM CST
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