The cost of shipping varies based on the shipment type and location. Sample memos always ship free. 

All shipments are FOB warehouse. If your package gets lost in transit we will do everything possible to assist you. We are not responsible for packages once they have left the warehouse. 

If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.

We do not deliver to PO Boxes, Army Post Office (APO) addresses, or Fleet Post Office (FPO) addresses. Entering one of these address types will delay your order.

Everything we sell is ordered and customized to your specifications are final sale. All products are non-returnable / non-refundable. We highly suggest you order a sample memo prior to purchasing to ensure the product meets your exact expectations. 

The customer has 7 days to inspect the goods and notify Behind the Boxwood of any visible defects or non-conformity. If during the 7 days, the customer does not inform Behind the Boxwood in writing of any visible defects or non-conformity, or the customer uses or resells the goods, or the customer fails to inspect the goods, it shall be concluded that the goods delivered were conforming. 

Please note that slight color variations may occur between different production runs of the same item. Each dye lot is a unique batch, and even when dyed consecutively, no two batches will be exactly the same. Variations in yarn base or processing can also result in subtle differences in color, making each piece distinct. We cannot be responsible for dye lot variations. We are always happy to check dye lot availability for additional orders.